Frequently Asked Questions



What is check in/check out time?


Check in is at 3pm and check out is at 12pm



Do you allow smoking on property?


We have a no smoking policy at the hotel



How much do you charge for high speed/WiFi internet access?


Free WiFi is available at the hotel



Do you have a fitness centre?


Yes we have a fitness centre



What are the hours?


7am – 10p



Do you offer room service?


Yes, we offer 24 hour room service



Do you have a business centre?


We have computers for guests to use, if you require any printing our reception team will be happy to assist you



Transportation & Directions



How do I get to the hotel?


Take the Aircoach which is right outside the airport to Kildare Street and we are centrally located just a 10 minute walk from your stop. Please check the Aircoach website  as sometimes there may be traffic restrictions in place.



Do you have onsite parking?


No, however there is a car park directly across from the entrance of the hotel and there is a discounted rate of €6.50 from 5pm onwards offered to our guests. There is a car park nearby at St. Stephen’s Green shopping centre also which we can offer a discounted rate of €12.50 for 24 hours 





How do I view my reservation?


Guests will be sent a confirmation of their reservation by email



What is your cancellation/deposit policy?


Cancellations can be made before 12 noon on the day before arrival, any cancellation made after this time will incur a charge of the first nights’ accommodation being billed to the card used to secure the booking. Cancellation is required in writing or by email before we can proceed with your cancellation, the team will then respond with your cancellation



Is my passport required at check in?





What is the minimum age requirement to check into the room?





Do you have wheelchair accessible rooms?       


Yes  we have an allocation of wheelchair accessible rooms





What are the hours of the restaurant?


Breakfast is served Monday to Friday from 7.00am – 10.00am and Saturday and Sunday from 8am – 11.30am. Dinner is served from 6pm – 9pm





What forms of payment are accepted to pay for my room?


We accept Visa, MasterCard, American Express and Cash



How much money does the hotel authorize on my debit or credit card at check in?


Pre authorization will be taken on check in for full accommodation and a €50 deposit for any incidentals. This will be released on departure if no extras are made





How do I book a meeting?


You can contact our reservations team directly by email or phone on +353- 1-6704000 or email our reservations team at



How many people can you facilitate in your meeting rooms?


Our syndicate rooms can facilitate up to 10 people and our larger boardrooms can facilitate


-          50 theatre style


-          30 boardroom style


-          30 classroom style


-          26 U shape style


-          26 in our Screening room